Sorry about your technical issues! First, please check if your issue/bug has already been reported by viewing our list of Known/Reported Issues & Bugs.
Here are some troubleshooting tips that may help you resolve the issue:
- Check your game app and your device for updates.
- Remove unwanted apps to free up space on your phone.
- Close unused apps and/or restart your device
- Uninstall and re-install the game. If you link your game account to your Kongregate.com login, your progress will be saved and can be restored by logging into Kongregate in-game after reinstalling.
- Play on a strong internet connection (WiFi recommended)
If you are still experiencing technical issues, please contact support and they will look into it for you.
Please provide the following when reporting a gameplay issue:
- PlayFab ID (found in Game Settings)
- Operating System
- Description of the problem